Access Policy
Tigres UANL
INTERNAL REGULATIONS FOR SEASON TICKET HOLDERS AND GENERAL PUBLIC
San Nicolás de los Garza, Nuevo León – June 3, 2024
Table of Contents
TITLE I: GENERAL PROVISIONS
Article 1. Definitions
Article 2. Purpose and Scope of Application
Article 3. Responsible Parties
Article 4. Subsidiary Application
Article 5. Applicability
TITLE II: GENERAL CONDITIONS FOR STADIUM ACCESS
Article 6. Stadium Access Conditions
Article 7. Stadium Access Control Devices
Article 8. Stadium Access Hours
Article 9. Stadium Access Prohibitions
TITLE III: GENERAL CONDITIONS FOR STAYING IN THE STADIUM
Article 10. Stadium Stay Conditions
Article 11. Prohibited Actions Inside the Stadium
Article 12. Expulsion from the Stadium
Article 13. Conditions for Game Suspension or Evacuation of the Stadium
TITLE IV: BOX SEATS
Article 14. Entry and Use of Stadium Box Seats
Article 15. Interior and Furniture of Box Seats
Article 16. Food and Beverage Entry to Box Seats
TITLE V: SEASON TICKET HOLDERS
Article 17. Season Ticket Features
Article 18. Rights of Season Ticket Holders
Article 19. Obligations of Season Ticket Holders
Article 20. Season Ticket Acquisition
Article 21. Season Ticket Renewal
Article 22. Transfer, Assignment, or Ownership Change of Season Tickets
Article 23. Update of Season Ticket Holder Information
Article 24. Stadium Access
Article 25. Revocation of Season Ticket Holder Status
Article 26. Duplicates, Resale, or Occasional Rental of Season Tickets
TITLE VI: GENERAL FANS
Article 27. Rights of Fans
Article 28. Obligations of Fans
Article 29. Ticket Acquisition
Article 30. Duplicates and Ticket Resale
TITLE VII: STADIUM PARKING LOT
Article 31. Access to the Stadium Parking Lot
Article 32. Acquisition of Parking Lot Passes
Article 33. Vehicle Removal or Eviction
Article 34. Responsibilities
TITLE VIII: CUSTOMER SERVICE OFFICE FOR SEASON TICKET HOLDERS AND FANS
Article 35. Stadium and Tigres UANL Offices
Article 36. Incident Resolution
Article 37. Personal Data Handling
TITLE IX: FAN SUPPORT GROUPS
Article 38. General Provisions
Article 39. Membership of Support Groups
Article 40. Security Protocol
Article 41. Obligations of Support Groups
TITLE X: HIGH-RISK MATCHES
Article 42. Security Measures
TITLE XI: OFFENSES AND SANCTIONS
Article 43. Scope of Application
Article 44. Classification of Offenses
Article 45. Minor Offenses
Article 46. Serious Offenses
Article 47. Very Serious Offenses
Article 48. Sanctions
Article 49. Sanctioning Guidelines
TITLE XII: SANCTIONING AUTHORITY
Article 50. Sanctioning Authority
Title 1 - General Provisions
Article 1. Definitions
For the purposes of this Internal Regulation for Subscribers and the General Public issued by Sinergia Deportiva, S.A. de C.V. (hereinafter referred to as “Tigres de la UANL” or “Club Tigres” interchangeably), the following definitions are established:
(i) Subscriber: Refers to the natural or legal person who owns the Season Pass or Parking Pass.
(ii) Season Pass: Refers to the annual, physical, or digital pass acquired by the Fan, either at the Stadium ticket office or through the platforms or points of sale authorized by Club Tigres, which grants the Fan temporary access to the Stadium during Matches and/or Events as applicable.
(iii) Parking Pass: Refers to the annual, physical, or digital pass acquired by the Fan, either at the Stadium ticket office or through the platforms or points of sale authorized by Club Tigres, which grants the Fan temporary access to the Stadium Parking during Matches and/or Events as applicable.
(iv) Fan: Refers to any natural person who acquires or intends to acquire a Ticket, Season Pass, and/or Box, or who is part of a Fan Group, or who has a direct or indirect relationship with Club Tigres, but is not part of its internal structure.
(v) Authorities: Refers to any commanding entity at the Federal, State, or Municipal level, as well as those related to (a) the Mexican Football Federation (hereinafter referred to as the “FMF”), (b) the Fédération Internationale de Football Association (hereinafter referred to as “FIFA”), and (c) the Confederation of North, Central America, and Caribbean Association Football (hereinafter referred to as “CONCACAF”), as well as any others applicable under this Regulation.
(vi) Ticket: Refers to the physical or digital document acquired by the Fan, either at the Stadium ticket office or through the platforms or points of sale authorized by Club Tigres, which grants the Fan temporary access to the Stadium during Matches and/or Events as applicable.
(vii) Seat: Refers to the seating located in all areas of the Stadium for attending a sporting event.
(viii) Parking: Refers to the designated area for vehicles belonging to Fans entering the Stadium.
(ix) Stadium: Refers to the Estadio Universitario of the Universidad Autónoma de Nuevo León, located in Ciudad Universitaria, C.P. 66455, San Nicolás de los Garza, Nuevo León.
(x) Entries: Refers to Tickets, Season Passes, and Parking Passes, whether used together or separately by Subscribers and Fans.
(xi) Event: Refers to any occurrence of any nature organized by Club Tigres at the Stadium.
(xii) Box: Refers to each of the compartments located on the upper levels of the Stadium, divided into First and Second Levels.
(xiii) Match: Refers to any football game organized by Club Tigres at the Stadium.
(xiv) Responsible Parties: Refers to the persons listed in Article 3 of this Regulation.
(xv) Holder: Refers to the natural or legal person who acquired a Season Pass and/or Parking Pass, holding temporary rights of access to the Stadium and/or Parking during Matches and/or Events as applicable.
Article 2. Purpose and Scope of Application
This Regulation aims to establish a set of measures designed to prevent, avoid, and, where necessary, address acts and expressions of violence, both physical and verbal, as well as racist, xenophobic, intolerant, or discriminatory behaviors carried out by Subscribers and Fans in general, including those in the section designated for visiting supporters, during Events and Matches held at the Stadium.
It also sets out the general conditions for access and presence in the Stadium during Matches and Events, establishing a disciplinary framework applicable to all Subscribers and Fans who intend to or have entered the Stadium for such Matches and Events. This is intended to ensure compliance with sporting and state regulations, safeguarding the security of Subscribers and Fans at all times and maintaining public order within the Stadium.
Specifically, the following issues are regulated under this Regulation:
a) Acts and expressions carried out by Subscribers and Fans attending the Stadium;
b) Any act, expression, or statement made by Subscribers and Fans that incites or fosters a climate conducive to violence or aggression in connection with the aforementioned events, even if these occur outside the Stadium, either before or after the Events or Matches;
c) The internal disciplinary regime applicable to Subscribers and Fans, regardless of where the violations related to this Regulation occur; and
d) The implementation of a Sanctioning Procedure to penalize conduct that violates this Regulation.
This Regulation has been developed in accordance with the principles outlined in the General Operations Regulation of the Estadio Universitario, as well as other internal regulations of Club Tigres, published on the official Tigres de la UANL website at https://www.tigres.com.mx/es/. Compliance with this Regulation, as well as with any other applicable regulations for Responsible Parties, is mandatory for both Subscribers and Fans, who indicate their agreement and acceptance of it upon entering the Stadium by any means.
Article 3. Responsible Parties
The following individuals or entities will be considered Responsible Parties under this Regulation, in a non-exhaustive manner:
a) Individuals or entities that use or utilize the Stadium facilities, regardless of whether such use occurs during a Match or an Event;
b) Individuals who engage in violent acts of any kind or nature, regardless of whether such acts occur inside or outside the Stadium, or during travel to other venues and/or sports facilities where Club Tigres is the visiting team;
c) Individuals who exhibit racist, xenophobic, intolerant, or discriminatory attitudes, or other behaviors prohibited by applicable law, through any means;
d) Individuals who chant or express support in a manner that denigrates or insults the opponent, their supporters, individuals, entities, or institutions; and
e) Additionally, individuals who, by failing to exercise a minimum duty of care and while holding the status of Subscriber and/or Fan, allow or facilitate third parties, other than the Subscriber and/or Fan themselves, to commit any of the violations outlined in the preceding sections, may also be deemed responsible.
Article 4. Supplementary Provisions
Any situation not contemplated in this Regulation will be resolved in accordance with the applicable legal provisions of the Liga MX Safety Regulations, the General Stadium Security Manual, the General Civil Protection Manual for Safe Stadiums, the General Operations Regulation of Estadio Universitario, or, if applicable, by agreement of the Administration and Operations Directorate of Tigres de la UANL. The aforementioned documents can be requested from Club Tigres at the Customer Service Offices.
Article 5. Applicability
Any Fan and/or Subscriber, by the mere act of entering the Stadium, is obligated to fully comply with this Regulation, as well as the applicable Federal, State, and Municipal legal provisions, and the provisions issued by the Authorities.
Subscribers and/or Fans who are minors are subject to this Regulation through the individuals exercising parental authority over them.
Title 2 - General conditions of access to the stadium
Article 6. Conditions of Access to the Stadium
Fans and Subscribers must enter the Stadium through the designated entry points indicated on their Tickets, where they must show them to the access staff.
Tickets are non-reusable — understanding that Subscriptions and Parking Subscriptions are granted for a year — so if a Fan and/or Subscriber enters and exits the Stadium, they must purchase a new Ticket to re-enter the Stadium.
Access will not be granted to anyone who does not present their corresponding Ticket, or presents a fake or illegally obtained Ticket, in which case, the bearer of such Ticket will be handed over to the appropriate authorities.
Children under the age of 14 will not be allowed entry to the Stadium without the company of an adult who can verify this condition. The adult accompanying the minor under 14 years old will be held responsible for all legal effects that may arise from the minor’s presence in the Stadium.
Tickets are personal, and therefore, provide access to the Stadium for only one Fan or Subscriber per Event or Match, regardless of the age of the Ticket holder.
Article 7. Devices for Access Control to the Stadium
In order to ensure compliance with the prohibitions and access conditions to the Stadium, the head of security at Club Tigres, in conjunction with the individuals responsible for coordinating security with law enforcement authorities, will determine for each Event and Match the implementation of controls, pat-downs, security devices, and/or other operational measures that may be adopted in accordance with the current legislation at the time.
Attendees are required to submit to the controls established for verifying access conditions and prohibitions, including but not limited to:
a) Being recorded by closed-circuit television systems at the Stadium, at its entrances, and inside the venue;
b) Undergoing personal searches by security personnel aimed at verifying the access conditions;
c) Submitting to security devices or other operational measures to ensure safe access, as may be adopted in accordance with current and applicable legislation;
d) Collaborating with the security staff or service personnel of Tigres de la UANL in order to control and secure access to the Stadium;
e) Presenting their Tickets; and
f) Presenting official identification if required.
Club Tigres reserves the right to implement and apply new technologies dedicated to controlling and managing access to the Stadium, such as biometric recognition systems, smart cards, or other measures that may be adopted in accordance with the applicable current legislation.
Article 8. Stadium Access Hours
Abonados and Aficionados are required to respect the following entry and exit times for the Stadium:
a) Entry: Entry to the Stadium can be made up to 2 hours before each Match or Event; and
b) Exit: Exit from the Stadium must occur once the Match or Event has concluded, through the designated access points and doors, or whenever the Aficionado or Abonado wishes to leave, provided it is not after the Authorities announce that all Abonados and/or Aficionados must leave the Stadium.
Article 9. Prohibitions for Stadium Access
Under no circumstances and for no reason will the following persons be allowed entry to the Stadium, without exception:
a) Persons who are intoxicated or under the influence of drugs or narcotics;
b) Persons whose physical or mental state poses a risk to other Aficionados or Abonados;
c) Persons whose clothing is contrary to good manners, improper for the dignity of other Aficionados or Abonados, or violates any prohibitions established in this Regulation or by the FMF;
d) Persons who have entered or threatened to enter the playing field of the Stadium, or who have entered the playing field of any other stadium;
e) Persons who have been banned from the Stadium or other stadiums in accordance with this Regulation or by the competent Authority;
f) Any person who does not have a valid Entrance to enter the Stadium;
g) Any person carrying: weapons – including but not limited to guns, knives, razors, brass knuckles, chains, stones, sticks, fireworks, flares, or any other explosives – illegal drugs and narcotics, sharp objects (including cutlery), pets or any type of animal, professional cameras, canes, walkers and strollers, umbrellas, parasols, inflatable items (including balloons and balls), electronic devices, stereos or radios, portable speakers or televisions, laser pointers, lighters, food and beverages, coolers, bottles and cans, aerosols, balls, horns, whistles, or any item that makes noise, banners, signs, or any other written and/or printed and/or graphic material whose content or nature is discriminatory, political, or incites violence, rolls of paper, confetti, flares, smoke bombs, fireworks or similar items that could pose a risk to the physical integrity of those attending the Stadium, large rags, fabrics, monumental flags, and in general, any item that security personnel considers a risk to other fans or the facility.
This restriction applies even if the Aficionado or Abonado holds a valid Ticket or Season Pass, as per the Security Regulation of the League, with Club Tigres reserving the right of admission.
Title 3 - General Conditions for Staying in the Stadium
Article 10. Conditions for Remaining in the Stadium
In order to remain as an Aficionado or Abonado in the Stadium, in addition to respecting the conditions stated on the Entrance, the following conditions must be met:
a) Do not disturb public order, including inciting or making expressions that provoke others;
b) Do not initiate or participate in altercations or fights;
c) Do not engage in violent acts or any form of aggression;
d) Do not chant or make expressions that incite violence, are degrading, contain slander, threats, insults, or any type of discrimination based on race, religion, personal beliefs, sexual orientation, or disability, or that attack the dignity of individuals or organizations, public or private, or that show clear contempt for participants in the sporting event or competition;
e) Do not enter the playing field, restricted areas for event staff, or any other space not specifically designated for Aficionados or Abonados without authorization;
f) Do not display banners, flags, symbols, or other signs with messages that incite violence, are degrading, contain slander, threats, insults, or that involve any type of discrimination based on race, religion, personal beliefs, sexual orientation, or disability, or that attack the dignity of individuals or organizations, public or private, or that constitute a clear act of contempt for the participants in the sporting event or competition.
Additionally, no banners or similar items with commercial, political, social, religious, or activist messages, unrelated to the sport, will be allowed, nor banners, flags, scarves, or similar items from ultra groups, associations, or fan clubs that could cause conflicts inside or outside the Stadium.
g) Do not throw any objects into the areas occupied by Aficionados and Abonados, or towards the areas occupied by athletes, referees, event staff, or any other individuals related to the event or match, including employees of Club Tigres, security personnel, FMF, CONCACAF, FIFA, or any other sporting or security organization within the Stadium;
h) Do not carry, activate, or throw any type of weapon or object that could have the same harmful effect;
i) Do not carry, activate, or throw flares, fireworks, explosives, or any other flammable, fumy, or corrosive products;
j) Do not consume alcoholic beverages excessively, nor toxic drugs, narcotics, or psychotropic substances;
k) During the match, do not remain standing; each Aficionado and Abonado must occupy their designated seat;
l) During the match or event, do not stay in aisles, access routes, evacuation paths, or vertical and horizontal passages;
m) Occupy the seat corresponding to your Entrance, and show the Entrance when requested by security personnel or any Club Tigres staff;
n) Follow the instructions of Club Tigres employees and private security personnel;
o) Do not activate any electronic devices, laser pointers, or similar items to disturb players, Aficionados, Abonados, or attendees of the match or event;
p) Comply with the internal regulations of the Stadium;
q) Do not transmit, distribute, sell (or assist in doing so) any description, score, image, video, audio, data, statistics, or any form of reproduction of the match or event, except for personal, private use. Failure to comply with any of these obligations will result in a violation of the conditions for remaining in the Stadium.
Artículo 13. Condiciones para Suspensión del Partido o Prueba y Desalojo Total o Parcial del Aforo del Estadio.
Cuando durante el desarrollo de un Partido o Evento, tuvieran lugar incidentes del público relacionados con las conductas definidas en el presente Reglamento, u otras que supongan el incumplimiento de las obligaciones de los Aficionados y Abonados establecidas en el Reglamento, el árbitro o juez deportivo que dirija el Partido podrá decidir su suspensión provisional como medida para el restablecimiento de la legalidad.
Si transcurrido un tiempo prudencial en relación con las circunstancias concurrentes persistiera la situación podrá acordarse el desalojo de la grada o parte de la misma donde se hubieren producido los incidentes y la posterior continuación del Partido o Evento. Esta decisión se adoptará a puerta cerrada y de mutuo acuerdo por el árbitro o juez deportivo y el Coordinador de Seguridad, y/o el Director de Seguridad del Club Tigres y, en su caso, la Delegación de los clubes o equipos contendientes, anunciándose al público mediante el servicio de megafonía e instando el voluntario cumplimiento de la orden de desalojo.
Para la adopción de esta medida se habrán de ponderar los siguientes elementos:
a) El normal desarrollo de la competición;
b) La previsible evolución de los acontecimientos que pudiera suponer entre el público la orden de desalojo; y
c) La gravedad de los hechos acaecidos.
Title 4 - Boxes
Article 14. Entry and Use of the Stadium Boxes
Access to the box area will only be permitted to the Fan who holds the corresponding Entrance, Ticket, or accreditation for the specific Match or Event.
If any person occupies the box area or a specific box without proof of their right to use the seat through the appropriate Entrance or accreditation, they must vacate the seat upon request by the Stadium staff.
The box has a maximum capacity, which the Fan must respect. If this is not adhered to, the Stadium staff may ask the person who cannot justify their right to the seat with their Entrance or accreditation for the Match or Event to leave the box.
In the final phase, the Season Ticket Holder must acquire all the seats in the box. If this is not done, Club Tigres will make those seats available for sale.
Article 15. Interior and Furniture of the Box
The care of the box is the responsibility of the Season Ticket Holder and the Fan. All the furniture in each box is the property of Club Tigres.
Additionally, it is the responsibility of the Season Ticket Holder and the Fan to use the box correctly. In case of damage—whether intentional or accidental—both the furniture and the structure inside the box, the Season Ticket Holder or Fan will be held liable.
Any accessory that the Season Ticket Holder or Fan wishes to install in the furniture of the box or any remodeling of the area for greater comfort will be at their own expense. Once installed, these improvements will automatically become the property of Club Tigres. Therefore, upon the expiration of the right to use the box, its validity, or in the case of a cancellation, these improvements may not be removed, except for electrical appliances that are owned by the rights holder.
To carry out improvements inside the box, the interested party must submit a written request to the Stadium Maintenance Department Manager, who will respond after reviewing the request, approving or denying it.
Club Tigres is not responsible for thefts or accidents within the box due to circumstances attributable to the Season Ticket Holder, Fan, or their guests.
Article 16. Admission of Food and Beverages into the Box
Season Ticket Holders of the Box may, at their own risk, bring food and beverages—alcoholic or non-alcoholic—into the stadium, with beverages required to be in sealed containers. Any product brought by the Season Ticket Holder or Fan must correspond to the brands sponsored by Club Tigres, except for wine and spirits, which may be of any brand or production.
For the introduction of alcoholic or non-alcoholic beverages, the Season Ticket Holder or Fan must pay the entry fee for the beverage prior to the match or event at the stadium’s offices, during office hours (Monday to Friday, from 9:00 AM to 2:00 PM and 4:00 PM to 6:00 PM). If the admission of food and beverages occurs on the day of the match or event exceptionally, the Season Ticket Holder or Fan must pay the fee at the designated counter, Window 1, at the stadium’s access point.
The Season Ticket Holder and Fan may only consume the food and beverages inside the Box.
The Season Ticket Holder and Fan release Club Tigres from any liability arising from the loss, theft, or misuse of food and beverages brought into the Box.
Title 5 - Season Ticket Holders
Article 17. Characteristics of the Season Ticket
The Season Ticket is personal and non-transferable, and its ownership belongs to Tigres de la UANL.
Article 18. Rights of the Season Ticket Holders
The Season Ticket holders of Club Tigres will have the following rights during the validity of their season tickets:
a) To attend the official Matches and Events for which the Season Ticket grants access during its validity;
b) Assignment of a Season Ticket number;
c) As a general rule, the Season Ticket holder may not transfer their Season Ticket. However, as an exception, the Season Ticket holder may voluntarily transfer their Season Ticket for those Matches and Events that they deem appropriate and are permitted to do so, under the following conditions: i) It is transferred exclusively through the platforms authorized by Club Tigres, ii) It is transferred without profit and at the price authorized by Club Tigres;
d) Access to the official Matches and Events for which the Season Ticket grants rights during its validity; and
e) Any other rights granted by Tigres de la UANL based on the Season Ticket holder’s status.
Article 19. Obligations of the Season Ticket Holders
The Season Ticket holder who purchases a Season Ticket, whether digital or physical, agrees to comply with all the guidelines and regulations established for the proper functioning of the Matches or Events at the Stadium. Failure to comply will result in penalties as determined by the Stadium’s responsible authorities.
The Season Ticket holder must carry their Season Ticket during their time at the Stadium; failure to do so will result in removal from the premises. Therefore, it is strictly prohibited to return the Season Ticket to any person outside the Stadium under any circumstances. If this occurs, the Season Ticket will be immediately confiscated, and its use will be automatically suspended. In such a case, the Season Ticket holder will be notified of a warning. Recurring violations will lead to the cancellation of the account and the Season Ticket, with no refund.
The Season Ticket holder may not change seats within the Stadium, even if it is of lower cost.
The Season Ticket holder must respect all Health Protocols of the Estadio Universitario at all times, as well as follow the instructions of the Club Tigres staff. Additionally, Season Ticket holders are obliged to behave appropriately and ensure the safety and order within the Stadium at all times.
All other regulations established by Tigres de la UANL in this Regulation, as well as through official means, must also be followed.
Article 20. Acquisition of Season Tickets
The acquisition of the Season Ticket is always subject to availability.
To become a new Season Ticket holder of Club Tigres, it is mandatory to present a document that certifies the identity of the Season Ticket holder, complete the registration form with all the requested personal data, and sign the Consent Letter that will be presented for this purpose. In case the Season Ticket is acquired through Club Tigres’ official website, the provisions in this paragraph will also apply, with the understanding that the buyer must accept both the Privacy Notice (a requirement for acquiring the Season Ticket) and give consent to acknowledge and accept this Regulation.
Club Tigres may set a registration fee, regardless of the chosen location, at the time of registering for the Season Ticket.
Article 21. Renewal of Season Tickets
The renewal of the Season Ticket is always subject to availability.
The Season Ticket is the property of Tigres de la UANL, which reserves the right to renew the Season Ticket. Furthermore, it is established that only the person who can prove to be the account holder has the right to renew the Season Ticket, following the process assigned for this purpose.
The renewal of the Season Tickets will be carried out under the terms determined by Tigres de la UANL at each moment. In this sense, Club Tigres may establish a system for bank domiciliation or “online” renewals, with the possibility for Season Ticket holders to finance their tickets for subsequent renewal periods.
Club Tigres reserves the right of admission (the right to grant or renew Season Ticket status) for individuals who are, or have been, subject to complaints regarding any of the infractions listed in these regulations.
Article 22. Transfer, Assignment, or Change of Ownership of the Season Ticket
Tigres de la UANL does not recognize the permanent and paid transfer of a Season Ticket, which means transferring it permanently, in exchange for compensation, under the same conditions, to another non-season ticket holder.
Nevertheless, the Season Ticket holder may dispose of their Season Ticket under the terms described in Article 18 “Rights of the Season Ticket Holders.”
To exchange or transfer Season Tickets, the holder must follow these steps:
a) Provide their bank details, which Club Tigres requests be reviewed by the Season Ticket holder to ensure accuracy and completeness before continuing. It should be noted that the bank details are protected in accordance with the Privacy Notices of Club Tigres.
b) Each time the Season Ticket holder wishes to exchange Season Tickets, they will be required to enter their Season Ticket code, which can be found on the ticket.
Once the Season Ticket is registered and the transfer is accepted, the previous holder may not cancel or reverse the transfer under any circumstances.
If the exchange process is successful, 16 (sixteen) hours after the exchange purchase is successful, or a maximum of 1 (one) hour after the exchange period ends (whichever occurs first), the former holder will receive an email at the account registered with Club Tigres notifying them that the exchange process has been successful.
If the transfer process is not successful, 16 (sixteen) hours before the match for which the transfer was made, or a maximum of 1 (one) hour after the exchange period ends (whichever occurs first), the former holder will receive an email to their registered account at Club Tigres notifying them that the exchange process was unsuccessful.
If the exchange process is successful, the Season Ticket will be disabled, and the previous holder will not be able to use it for the match for which the exchange was activated. If the previous holder is caught using the transferred ticket, which has been confirmed as successfully exchanged, they may face a penalty. If this behavior is repeated, the Season Ticket may be canceled without prior notice, and no compensation will be provided for the cancellation.
If the exchange process is successful, the former holder will receive payment for the exchange under the following terms:
a) The payment will be made within 5 (five) business days following the date of the match for which the Season Ticket exchange was activated.
b) The corresponding payment will be deposited into the bank account provided at the time of activating the Season Ticket exchange.
c) If the provided CLABE (interbank key) is invalid, the Club Tigres Support Department will contact the former holder by email to request the review of the CLABE or to submit evidence that the provided data is correct.
d) The amount received by the previous holder for the successful exchange operation will be the price paid for the Season Ticket divided by the number of matches in the season. This will not apply to the Liga MX playoff period.
Article 23. Modification of Subscriber Information
It is the responsibility of the Subscriber to provide Club Tigres with their personal and contact information and to notify any changes or modifications to such information.
Club Tigres is not responsible for any consequences that arise from the Subscriber’s failure to update their information, such as loss of subscription status, returned receipts, misdirected mail, missed renewals, or other issues.
Article 24. Access to the Stadium
The Subscriber must present their valid Season Ticket at the corresponding gate on the day of the Event or Match to enter the Stadium. The receipt or invoice will not be valid as access, and it is essential to retain the Season Ticket during its validity for future clarifications and/or replacements.
Article 25. Cancellation of Subscription Status
Subscribers who do not renew their Season Ticket during the established renewal period, or who are canceled at any point during the season, will forfeit their assigned seat.
A provisional confiscation will occur if the Subscriber exhibits behavior that violates the Stadium Regulations, in which case the use of the Season Ticket will be suspended until it is reactivated. In the event of a serious offense, either inside or outside the Stadium, by the Season Ticket holder, their subscription will be canceled, and Club Tigres reserves the right to refuse admission to the person responsible for the misconduct.
Any clarification by the Subscriber regarding the application of sanctions or penalties must be submitted in writing within 3 days from the day following the removal of the Season Ticket by Stadium staff.
In cases where a request for the return of a confiscated Season Ticket is made, the account holder must submit a written statement explaining the incident and attach a copy of their ID and the invoice.
Family members of a deceased Subscriber must inform Club Tigres in writing (via postal mail or email), attaching a copy of the death certificate. If any infraction occurs during the renewal of the deceased’s subscription by family members, the Season Ticket will be confiscated without the possibility of a refund, and legal consequences may follow due to fraudulent use.
In cases of infraction by a Subscriber regarding the use of their Season Ticket or for violent, racist, or xenophobic behavior, or in the event of invading the playing field, the subscription will be canceled without the possibility of a refund and without prejudice to legal responsibility that may arise from fraudulent use.
Article 26. Duplicate, Resale, or Occasional Rental of Season Tickets
The holder of the Season Ticket grants Club Tigres the right to retain, cancel without refund, and possibly submit the Season Ticket to the competent authorities when its use is improper, constitutes a crime, or has been involved in unauthorized resale or occasional rental. Unauthorized resale or rental is defined as the transfer of the Season Ticket to any individual in exchange for money, regardless of whether the amount is greater, lesser, or equal to the ticket price, on any physical and/or digital platforms not authorized by Club Tigres.
Club Tigres will apply and determine the corresponding sanctions or penalties for violations mentioned in this chapter after analyzing the infraction committed by the Subscriber or the person holding the Season Ticket.
Title 6 - Amateurs in general
Article 27. Rights of the Fans
Fans will have the same rights as the Subscribers, as established in this Regulation, as well as any other special rights granted by Tigres de la UANL based on the acquisition of the Ticket.
Article 28. Obligations of the Fans
The Fan who purchases a Ticket, whether digital or physical, agrees and is obligated to comply with all the guidelines and regulations established for the proper functioning of Matches or Events at the Stadium. Failure to do so will result in the imposition of sanctions as determined by the Stadium authorities.
Fans will also have the same obligations as the Subscribers, as well as any special obligations specified by Tigres de la UANL based on the acquisition of the Ticket.
Article 29. Ticket Acquisition
In the case of purchasing Tickets online, physical tickets will not be issued. The Tickets are obtained at the time of purchase by downloading them either from the link shown at the end of the purchase, from the user profile in the “my purchases” section, or via the link sent to the email. This electronic version is valid for entry and must be shown upon arrival at the event on any mobile device.
Physical Tickets can be obtained through the purchase of Tickets at any of the authorized sales points or through the Stadium box office.
Article 30. Duplicate and Resale of Tickets
Any person caught duplicating or reselling Tickets in violation of the regulations established in this document will be banned from the Stadium and referred to the appropriate Authorities.
Title 7 - Stadium Parking
Article 31. Access to the Stadium Parking
The Fan’s or Subscriber’s vehicle may only enter the Stadium through the gate corresponding to the Subscription or Ticket purchased.
Article 32. Acquisition of Stadium Parking Subscriptions
The Fan may acquire a Parking Subscription exclusively for use during League tournaments, including Liguilla events. It will not apply to any other tournaments in which Club Tigres participates, and it will be subject to the following guidelines:
a) The vehicle must be parked in an orderly manner, occupying only one space, and should not obstruct traffic, exits, or be placed in prohibited areas. Failure to comply will result in the vehicle being towed at the owner’s expense, who must also prove ownership of the vehicle to claim it.
b) The use of the parking lot is strictly for the purpose of the Match or Event. Any actions such as fundraising, raffles, or commercial, political, or religious advertising are prohibited at the Stadium.
c) The Parking Subscription will not be replaced in case of theft or loss. In such cases, the full cost of the subscription must be paid again, subject to availability.
d) Misuse of the Parking Subscription will result in its cancellation and withdrawal.
e) Club Tigres reserves the right to refuse admission for inappropriate conduct by the holder of the Parking Subscription.
Article 33. Vehicle Removal or Towing
The reasons for the removal or towing of a vehicle from the Stadium parking lot include:
a) The vehicle is improperly parked in reserved spaces.
b) The vehicle is parked in such a way that it completely blocks or obstructs the exit of another vehicle.
c) The vehicle’s driver cannot prove payment for the use and access to the Stadium parking.
Article 34. Responsibilities
Club Tigres is not responsible for any damage or theft caused to the vehicle parked in the Stadium parking lot.
Title 8 - Subscriber or Supporter Service Office
Article 35. Resolution of Incidents
Subscribers and Fans in general have access to the Club Tigres Office for the following matters:
a) Complaints and grievances regarding any service or product from Club Tigres;
b) Complaints and grievances about the Stadium facilities;
c) Comments, opinions, and suggestions of any kind that may help improve the attention or service provided to fans in any area of the Club.
Any inquiry or complaint may be made in the following ways:
a) In person at the Club Tigres offices; or
b) By email to the following address: atencion@tigres.com.mx
Article 37. Processing of Personal Data
All matters related to the processing of personal data of Fans or Subscribers can be consulted in the various Privacy Notices available on the official Club Tigres website.
Title 9 - Animation groups
Article 38. General Provisions
In accordance with the regulations set forth by the FMF Security Regulation for Official Matches, it is necessary for Club Tigres to internally establish through this Regulation the specific manner in which aspects related to Animation Groups and/or recognized supporter groups are regulated. This includes the implementation of strategies aimed at maintaining security, comfort, and harmony in the organization and execution of this sports event, considering it both a necessity and an obligation.
Article 39. Members of the Animation Group
All members of the Animation Group will be duly credentialed, with all of their personal information stored in the Club Tigres Operations and Security file. This is aimed at identifying individuals who commit or provoke violent acts or disrupt the peaceful environment within the stadiums. Therefore, the identification of these individuals is critical, as it helps facilitate the enforcement of the admission policy. Additionally, minors are strictly prohibited from accessing the areas designated for the Animation Groups.
The designated area for the Animation Group is the ZONE OF THE NORTH GOAL, GATE 6A of the Stadium. This area is enclosed with a cyclone fence, and it has five emergency exits to the stadium and one to the field.
For their own safety, every member of the Animation Group will be subject to security checks by Club Tigres Internal Security, as well as by the authorities, to ensure compliance with the regulations. If necessary, the stadium’s first aid team will use an alcohol-testing device (breathalyzer) at the entrances.
Article 40. Security Protocol
Before, during, and after entering and remaining in the Stadium, additional information will be provided to the members of the Animation Group regarding the prevention and control of any acts that may threaten the safety, peace, and well-being of other attendees. This includes other Animation Groups of visiting teams.
Regarding the admission of visiting fan groups, their entry will be subject to the time of arrival at the stadium and the operation carried out by the police, in coordination with the Club Tigres Security Manager. Similarly, the stadium’s first aid team will use the alcohol-testing device (breathalyzer) if necessary for the visiting Animation Group’s access.
Article 41. Obligations of Animation Groups
- Maintain order at all times within the Stadium, avoiding any fights with fans of the visiting team. If they are found to have entered the playing field or actively or passively participated in any disturbance, they will be banned from the Stadium indefinitely.
- Abide by all the provisions of this Regulation and any other internal rules established by Tigres de la UANL, as well as those by the FMF, CONCACAF, FIFA, and any other relevant sports organizations, including applicable state laws.
- Members of the Animation Group must follow the safety provisions in and outside of the Stadium, as established at all stadium access points, as well as those outlined in this Regulation. Failure to comply or any violation of these rules will lead to the immediate cancellation of their Subscriber rights, without any reimbursement. Additionally, they will be expelled and disassociated from the Club Tigres Animation Group, with future access to the Stadium prohibited.
Title 10 - High risk matches
Article 42. Security Measures
In high-risk matches, classified in accordance with the expected attendance and the specific characteristics of the match, or due to the rivalry with the visiting team, position in the standings, or significance of the game, the following security measures must be implemented:
a) The Fan Groups of the clubs will be located in different sections of the stands. The home fan group will be placed in the area identified as the “North Goal Zone,” with access through gate “6A.” The visiting fans will be invited to enter through gate “9B General Zone” of the Stadium, where they will be constantly guarded by law enforcement and private security.
b) Visiting fans will be assigned an exclusive parking area identified as “Zone 1 – East Side” of the Stadium, with security personnel on guard.
c) Security measures and constant surveillance will be in place at the entrances and exits of the stands, in the interior of the Stadium, particularly in the area where the visiting fans will be located, through monitoring by the Closed-Circuit Television (CCTV) system operated by the Stadium’s control center.
d) Visiting fans will be accompanied by security agents both when entering and after the match. With the support of local authorities, they will be escorted to a designated point.
e) At least 30 minutes after the match concludes, the local fan group will be held in the Stadium until all visiting fans have completely exited.
f) Club Tigres reserves the right of admission at all times for the safety of the fans.
Title 11 - Infringements and Penalties
Article 43. Scope of Application
This section applies to all Season Ticket Holders and Fans when the offenses are committed at the Stadium or during matches in which Club Tigres participates.
This section will also apply if the offense consists of any act, statement, or declaration that could incite or create an environment favorable to violence or aggression, even if it occurred outside the Stadium or before or after the mentioned matches.
The corresponding sanctions for the offenses committed will be applied to the Season Ticket Holder or transferor, depending on the case.
The sanctions outlined in this Regulation are independent of any possible administrative or criminal sanction that may be imposed by the relevant administrative or judicial authorities. Compliance with an internal sanction under this Regulation will not affect any potential administrative or judicial sanctions that may arise from the offense.
Article 44. Classification of Offenses
Offenses resulting from the non-compliance with this Regulation will be classified into three categories: minor offenses, serious offenses, and very serious offenses.
Article 45. Minor Offenses
The following actions will be considered minor offenses:
a) Improper use of the Stadium’s facilities and services and disrupting the atmosphere or activities, causing inconvenience to other users.
b) Refusing to cooperate with the identified security or service personnel in the Stadium.
c) Blocking passageways or areas necessary for circulation and evacuation, or causing disturbances to other attendees.
d) Causing minor damage to the Stadium.
e) Engaging in advertising activities within the Stadium without prior authorization from Club Tigres.
f) Failure to comply with obligations or prohibitions of the Regulation that are not classified as serious or very serious, as well as non-compliance with legal safety standards for the matches.
Article 46. Serious Offenses
The following actions will be considered serious offenses:
a) Reincidence in committing minor offenses. Reincidence occurs when the same person commits two minor offenses in the same season.
b) Engaging in conduct that cannot be considered minor under any circumstances.
c) Theft or causing significant damage to the Stadium’s assets or objects.
d) Impairing or severely obstructing the normal development of a match.
e) Promoting or participating in violent acts, altercations, or fights of any kind.
f) Invading the playing field or restricted access areas, either individually or collectively.
g) Throwing hard objects at other fans, onto the playing field, or at any person (spectators, security personnel, players, referees, etc.), as well as throwing objects outside the Stadium premises.
h) Disrespecting or offending employees or collaborators of Club Tigres, board members, representatives of Club Tigres, visiting teams, followers, referees, authorities, or state symbols.
i) Attempting to physically or verbally assault anyone at the Stadium in the exercise of their functions.
j) Displaying banners or materials related to commercial, political, social, religious, or activist causes unrelated to sports.
k) Facilitating the improper use of tickets.
l) Engaging in any serious irregular act in the vicinity of the Stadium.
m) Engaging in conduct that causes serious harm, including actions that may arise from the improper use of new technologies or technological media.
Article 47. Very Serious Offenses
In addition to those offenses that may constitute crimes or violations under criminal or administrative laws, the following are considered very serious offenses:
b) Conducts that cannot be classified as serious under any circumstances.
c) Theft or causing significant damage to the Stadium’s facilities and furnishings. The severity of the damage will be assessed both quantitatively and qualitatively.
d) Failure to comply with an evacuation order issued by the security personnel of Club Tigres or law enforcement authorities.
e) Failure to comply with sanctions imposed regarding violence, racism, xenophobia, and intolerance in sports, as set forth in this Regulation.
f) Possession or introduction of weapons (bladed or firearms), fireworks, smoke bombs, flares, or any similar pyrotechnic material, or objects that could serve the same purpose, regardless of whether they have been used, exploded, or detonated.
g) Promoting or actively participating in violent acts, fights, or public disturbances in the Stadium.
h) Invading the playing field or restricted access areas of the Stadium, either individually or collectively.
i) Throwing hard objects between fans or onto the playing field, including flares, fireworks, explosives, or generally any flammable, fumigant, or corrosive substances, as well as any other object that could cause harm to other spectators, security staff, Club Tigres personnel, players, referees, or similar individuals.
j) Throwing hard objects from inside the Stadium to the outside, creating a potential risk for pedestrians or property located outside.
k) Failing to show respect or offending, through actions, gestures, or words, Club Tigres employees and collaborators, board members or representatives of Club Tigres, representatives of any visiting teams, their supporters, the refereeing staff, local authorities, or the symbols or insignia of the state.
l) Physical or verbal aggression against any person in the facilities of Club Tigres, including players, referees, managers, coaches, staff, security personnel, and spectators.
m) Creating or promoting a climate conducive to aggression or violent acts through public statements, declarations, or in any way, even if these actions occur before or after the match or outside the Stadium.
n) Displaying banners, flags, symbols, or other signs at the Stadium with messages that incite violence, contain insults, threats, or that promote any form of discrimination based on race, religion, personal beliefs, sexual orientation, disability, or that violate the dignity of individuals or organizations, public or private, or are acts of contempt toward those participating in the match or event.
o) Singing chants, making sounds, expressions, or insults that incite violence, contain insults, threats, or that promote any form of discrimination, as mentioned above, or that violate the dignity of individuals or organizations, or that constitute an act of contempt toward participants in the match or event.
p) Entering the Stadium equipped with professional cameras or any device capable of broadcasting the event, whether official or friendly, without prior consent and explicit authorization from Club Tigres.
q) Facilitating the improper use of tickets.
r) Committing any very serious irregular act outside the Stadium.
s) In general, any conduct that causes very serious harm, especially when it may arise from the use of new technologies or technological possibilities that may emerge.
Article 48. Sanctions
The commission of the offenses specified in this Regulation will result in the following sanctions:
a) For minor offenses:
- Private warning and/or
- Public warning and/or
- Temporary suspension of the subscriber’s status for a maximum period of one (1) year, without the right to a refund of any kind; and/or
- Prohibition of access to the Stadium for a maximum of one (1) year.
b) For serious offenses:
- Temporary suspension of the subscriber’s status for a period of one (1) to two (2) years, without the right to a refund of any kind; and/or
- Prohibition of access to the Stadium for a period of one (1) to two (2) years.
c) For very serious offenses:
- Temporary suspension of the subscriber’s status for a period of two (2) to five (5) years, without the right to a refund of any kind; and/or
- Permanent loss of the subscriber’s status; and/or
- Prohibition of access to the Stadium for a period of two (2) to five (5) years.
In addition to the sanctions mentioned in this article, Club Tigres will file corresponding complaints against the alleged offender with the appropriate judicial or administrative authorities, and will claim damages and losses incurred.
Article 49. Degree of Sanctions
In determining the sanctions to be imposed, there must be an appropriate balance between the severity of the offense and the sanction, which will be assessed based on the following criteria:
a) Intentionality.
b) Reincidence based on the commission of more than one offense of the same nature within one year, confirmed by a final resolution.
c) The nature of the economic, moral, or physical harm caused, and the risks borne by the spectators and the Club Tigres itself.
d) Spontaneous repentance demonstrated and the willingness to repair the damage caused.
Title 12 - Power to impose penalties
Article 50. Sanctioning Power.
Club Tigres has the authority to sanction infractions committed by Season Ticket Holders and Supporters, on the occasion of Matches, in accordance with what is established in these Regulations and concordant provisions that may be applicable.
PRIVACY NOTICE FOR SUBSCRIBERS OF SINERGIA DEPORTIVA, S.A. DE C.V. (Effective as of June 7, 2023)
In compliance with the provisions of the Federal Law for the Protection of Personal Data in Possession of Individuals (hereinafter, the “LFPDPPP”) we inform you of our privacy policy and handling of personal data for subscribers and make the following commitment:
IDENTITY AND ADDRESS OF THE RESPONSIBLE PARTY
Sinergia Deportiva S.A. de C.V. (hereinafter, “Tigres de la UANL”) with legal domicile at Estadio Universitario Puerta 13, Ciudad Universitaria, San Nicolás de los Garza, N.L. C.P. 66455, is responsible for collecting your personal data, its use and protection.
At Tigres de la UANL, our clients’ information is treated as strictly confidential and is as important as their security, which is why we make a permanent effort to safeguard it and always treat it in accordance with the provisions of the LFPDPPP, its Regulations, Guidelines and other applicable laws and regulations.
To those users and owners of the data that we request to register in the list of Future Season Ticket Holders (hereinafter, the “List”) through the web page future subscribers, or to register in said List in the ticket offices of the University Stadium of the Universidad Autónoma de Nuevo León (hereinafter, the “Stadium”), the present Privacy Notice will be applicable. If you do not agree with this Privacy Notice, please do not provide any data or information by registering on the List.
The use of the word “we”, “us” and “our” in this Privacy Notice refers to Tigres de la UANL, an entity legally incorporated and registered in the Mexican Republic. Likewise, in this Privacy Notice, “Personal Data” means any information related to You, an identified or identifiable individual or legal entity (hereinafter, “Personal Data Subject”). For the avoidance of doubt, the term “Personal Data” does not include information from which You cannot be identified (referred to simply as data, non-personal data, anonymous data or disinterested data).
The term “Season Ticket” or “Season Ticket” in this Privacy Notice shall be understood to mean the ticket or tickets that fans or supporters acquire from Tigres de la UANL, which grant a temporary right to access the Stadium, whether in physical or digital format.
Finally, in this Privacy Notice, “Processing” shall mean any operation or set of operations performed on Personal Data or on a set of Personal Data, whether, by automated means or not, such as collection, recording, organization, structuring, storage, adaptation or modification, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
MANNER OF INFORMATION COLLECTION
Your information will be collected when you:
(i) fill in your Personal Data in the List or contact us by any other direct means of electronic communication by which you interact with us or our services;
(ii) enter into a contract with Tigres de la UANL;
(iii) give us instructions related to your e-mail accounts; and/or enter into any other relationship with us or our products and/or services.
PERSONAL DATA COLLECTED BY TIGRES DE LA UANL
Are personal identification data provided by you personally or directly, through any means of contact and / or public forum online connection or those that the user provides by registering on the List. Personal information and/or Personal Data collected through the List include:
(i) First Name;
(ii) Last Name; (iii) Telephone; (iv) e-mail account;
(v) State of the Mexican Republic of residence or in its absence, the State of the Mexican Republic of birth or analogous abroad;
(vi) City of the Mexican Republic of residence or in its absence, the City of the Mexican Republic of birth or analogous abroad; (vii) the Colony of the City of residence or in its absence, the Colony of the City of birth or analogous abroad;
(viiii) the Postal Code of the City of Residence, or in its absence, the Postal Code of the City of birth or its analogous abroad;
(ix) gender;
(x) Preferred Stadium Zone;
(xi) Type of Season Ticket (Women’s or Men’s); and
(xi) the platform through which the fan wishes to receive information from Tigres de la UANL, as well as all those entered through the List or any other that the user provides when purchasing his/her Season Ticket or contacting Tigres de la UANL; and/or any other information required by applicable laws.
Likewise, Tigres de la UANL will automatically collect the following information when using any of our platforms:
(i) the type of domain you use to connect to the Internet;
(ii) the IP address assigned;
(iii) your location/geolocation;
(iv) your login information;
(v) the date and time of access to the various platforms and other history-related data;
(vi) application programming interfaces (APIs);
(viii) pages visited;
(ix) unique device identifiers;
(x) the type of browser used and the operating system and/or platform used;
(xi) the search engine used and the keywords used to contact Tigres de la UANL; and (xii) other similar identifying data, as provided in this Privacy Notice.
PRIMARY PURPOSES
Tigres de la UANL will process your Personal Data to carry out some or all of the activities necessary to fulfill obligations arising from your interaction with Tigres de la UANL, including:
- Providing you with a service and/or product.
- Establishing contact with you regarding your interest in receiving information about our promotions and/or services.
- Promoting information about products and/or services to you.
- Verifying and confirming your identity.
- Providing customer service.
- Complying with any applicable laws, rules, or regulations.
- Meeting any legal, contractual, or regulatory obligations.
- Conducting and monitoring user interactions with Tigres de la UANL.
- For statistical and commercial purposes.
- Controlling access for fans entering the Stadium.
SECONDARY PURPOSES
Tigres de la UANL will process your Personal Data to achieve some or all of the following secondary purposes:
- Conducting statistical analysis and quality studies.
- Keeping our records updated to respond to your inquiries, invite you to events, inform you about our promotions, product launches, and maintain general communication, as well as to follow up on interactions related to the List.
TRANSFER OF PERSONAL DATA
By providing your Personal Data, you consent to its processing within Mexico and understand that it may be processed directly or indirectly by Tigres de la UANL, its subsidiaries, affiliates, or related entities, third-party service providers with whom Tigres de la UANL has a legal or commercial relationship, and/or any other individual or entity directly or indirectly involved in the services or products offered and marketed by Tigres de la UANL, as well as in their operation.
These third parties will assume the same obligations regarding treatment and protection of Personal Data as Tigres de la UANL and will comply fully with the LFPDPPP, its Regulations, Guidelines, and other applicable laws.
Tigres de la UANL may share your Personal Data with third parties (including subsidiaries, affiliates, or other entities within the same business group) if it believes such action complies with laws, regulations, legal processes, or is required by a contractual relationship with you.
Additionally, Tigres de la UANL may be required by law or court order to disclose information to relevant regulatory or law enforcement authorities and/or other competent authorities located in Mexico or elsewhere. This includes sharing information with authorities when legally obligated, upon lawful request.
Furthermore, your Personal Data may be shared and processed by Tigres de la UANL and/or other members, subsidiaries, affiliates, or entities within its business group, as well as by agents, vendors, consultants, or suppliers, and other external service providers acting on its behalf. These third parties will have access to your Personal Data solely to perform the services and fulfill the purposes outlined in this Privacy Notice or to comply with applicable laws and for no other purpose.
These third parties are not authorized to use your Personal Data for their purposes and may only process it according to Tigres de la UANL’s instructions. Tigres de la UANL requires these third parties to implement security measures consistent with the protections specified in this Privacy Notice and applicable laws.
Additionally, Tigres de la UANL may transfer your Personal Data to a third party as part of the sale of some or all of its business and assets, or as part of any corporate restructuring or reorganization, or when obligated to disclose or share your Personal Data to comply with a legal obligation. However, it will take all measures to ensure your privacy rights remain protected.
When your Personal Data is stored outside Mexico or in another part of the world, Tigres de la UANL will ensure that it has an adequate level of protection. Tigres de la UANL will require its service or product providers and professional consultants to establish and maintain appropriate security measures to safeguard and maintain the confidentiality of your Personal Data, through strict standards and legal agreements.
If the transmission of Personal Data is carried out from one country to a recipient in another country with a different personal data protection regime, Tigres de la UANL will ensure that such international data transmission does not adversely affect the level of protection of your Personal Data and is based on appropriate security measures, such as standard clauses or binding corporate rules.
AUTOMATED DECISION-MAKING
Tigres de la UANL does not use automated decision-making methods (including profiling), except when conducting customer risk analyses to comply with the Federal Law for the Prevention and Identification of Operations with Illicit Proceeds. This means that decisions are not made by robots or computers and are, therefore, not “automated.” However, some third parties may use certain tools or software for automated decision-making. Tigres de la UANL is not responsible for the privacy practices of others but will take reasonable steps to inform you of such automated decision-making.
DATA RETENTION PERIOD
Tigres de la UANL will retain your information only for as long as necessary to fulfill the purposes described in this Privacy Notice. Records may be stored in various formats (physical and electronic).
Retention periods are determined based on the type and nature of the record, as well as legal or regulatory obligations applicable to such records. Generally, personal data collected to meet legal obligations is retained for no less than 10 years. Data collected under a contract or prior to contract formation is retained for 6 years after the contract’s conclusion, in accordance with our legitimate interests and for defending against any legal claims.
However, Tigres de la UANL may retain your Personal Data for longer periods when necessary to comply with a legal obligation, protect vital interests (yours or another’s), address legitimate interests, or when required by a judicial authority.
SECURITY MEASURES
Tigres de la UANL has implemented appropriate physical, technical, and administrative security measures to prevent your information from being lost, accidentally used or accessed without authorization, altered, or disclosed. Strict precautions have been taken to safeguard your data.
Access to your Personal Data is limited to employees, agents, contractors, and third parties who need such data to perform their contractual duties. These individuals or entities are authorized to process your Personal Data only following our instructions and are bound by confidentiality agreements and compliance with data protection procedures described herein.
Tigres de la UANL has established protocols for addressing suspected breaches of data protection obligations. If legally required, you and any applicable authority will be notified of such incidents.
REQUESTS FOR ACCESS, RECTIFICATION, CANCELLATION, OR OBJECTION OF PERSONAL DATA, AND CONSENT REVOCATION (ARCO REQUEST)
All your Personal Data will be processed under applicable legislation. You or your legal representative have the right to access, rectify, cancel, or object to the processing of your Personal Data, as well as to revoke your consent for such processing.
You may exercise these rights by sending an email to atencion@tigres.com.mx or submitting a written request. To proceed with your request, Tigres de la UANL will require proper identification from you or your legal representative through the appropriate documents for each specific case. Failure to provide proper documentation will relieve Tigres de la UANL of the obligation to process your request, as it is our intent to protect your Personal Data at all times.
Tigres de la UANL will communicate its decision within a maximum of 20 business days from the date the request is received. If approved, the action will be carried out within the following 15 business days after notifying you of the decision. The response will be sent electronically to the email address provided when submitting your request.
Right to Information and Access
You have the right to be informed about how we process your Personal Data (and its origin), and this Privacy Notice outlines our obligation to provide you with such information.
You also have the right to access the information we hold about you. We will gladly provide you with detailed information regarding the Personal Data we possess or process. You may exercise this right at any time by contacting us through the contact information provided in this Privacy Notice.
Right to Rectification
You have the right to have your inaccurate Personal Data corrected and to have incomplete Personal Data completed. If you need to inform us of any changes to your Personal Data or wish to obtain additional information about how we collect your Personal Data, please contact us using the contact details provided in this Privacy Notice.
The accuracy of your information is important to us.
Right to Erasure
You have a general right to request the erasure of your Personal Data when:
(i) the Personal Data is no longer necessary for the purposes for which it was collected;
(ii) you withdraw your consent to the processing based on consent, and no other legal justification for processing applies;
(iii) you object to the processing for direct marketing purposes;
(iv) we process your Personal Data unlawfully; and
(v) erasure is necessary to comply with a legal obligation applicable to us.
Tigres de la UANL will comply with an erasure request promptly and to the extent possible, except in cases where the data must be retained for:
(i) exercising the right to freedom of expression and information;
(ii) complying with a legal obligation under applicable law;
(iii) performing a task carried out in the public interest;
(iv) serving a public interest objective;
(v) scientific or historical research purposes or statistical purposes;
(vi) specific circumstances; and/or
(vii) the formulation, exercise, or defense of legal claims.
If you wish to be removed from our database, you may request the deletion of your data at any time via email to atencion@tigres.com.mx or in writing addressed to Sinergia Deportiva S.A. de C.V., at Estadio Universitario Puerta 13, Ciudad Universitaria, San Nicolás de los Garza, N.L. C.P. 66455, Teléfono 81586450.
Right to Restrict Processing and Right to Object to Processing
You have the right to restrict the processing of your Personal Data in the following circumstances:
(i) when you dispute the accuracy of the Personal Data; and
(ii) when the processing is unlawful. Instead of erasure, you may request that Tigres de la UANL limit the use of unlawfully processed Personal Data. In such cases, Tigres de la UANL will no longer process your Personal Data but must retain it for the formulation, exercise, or defense of legal claims.
You also have the right to object to the processing of your Personal Data in certain circumstances. Please note that this may impact the services we can provide, and we will explain these effects if you decide to exercise this right.
Right to Data Portability
When the legal basis for processing is your consent, or when the processing is necessary for the performance of a contract to which you are a party, or to take steps requested by you before entering into a contract, you have the right to receive the Personal Data you have provided us in a structured, commonly used, and machine-readable format, or to request that we send it to another party.
Right not to be subjected to automated decision-making
Tigres de la UANL does not use automated decision-making. However, when automated decision-making occurs, you have the right, in such cases, to express your point of view and challenge the decision, as well as request that decisions based on automated processing that relate to you, or affect you and are based on your Personal Data, be made by natural persons and not computers.
Right to Object to Direct Promotion
You have the right to revoke your consent at any time by contacting us using the contact details provided in this Privacy Notice.
Right to File a Complaint with the Competent Supervisory Authority
If Tigres de la UANL does not respond within a reasonable time frame, or if your complaint is not satisfactorily resolved, you have the right to file a complaint with the National Institute of Transparency, Access to Information, and Protection of Personal Data (INAI), which is the Regulatory Authority on this matter in Mexico. You can contact the INAI through the contact information provided at the following link: http://inicio.inai.org.mx/SitePages/Contactanosf.aspx.
Exercising any of these rights is not a prerequisite or excludes the exercise of any other right.
MODIFICATIONS TO THE PRIVACY POLICIES
This Privacy Notice may be modified from time to time by Tigres de la UANL. These modifications will be promptly informed through the website www.tigres.mx. This is provided that the modification to this Privacy Notice applies generally to all our clients; otherwise, and/or if the modification of this Notice is due to any of the reasons listed below, we will communicate with you:
• If Tigres de la UANL changes its identity.
• If Tigres de la UANL requires additional data beyond what was originally provided under this Privacy Notice.
• If the purposes described at the beginning of this document change or are modified in any way.
• If the transfer conditions need to be modified for any reason.
SECURITY BREACHES
You can choose to receive or not receive information from us according to our secondary purposes.
Right to Withdraw Consent
When the legal basis for the processing of your personal information is your consent, in the event of a security breach of your Personal Data at any stage of processing that significantly affects your rights, you will be notified immediately via the email address you have provided, so that you can take the necessary measures to protect them.
CONTACT AND ADDITIONAL INFORMATION
We are committed to complying with the applicable legislation regarding Personal Data to help our users have full visibility and control over their data. Therefore, if you wish to exercise any of your rights as the Data Subject under this Privacy Notice or if you have any questions regarding this Notice or the way we handle your Personal Data, please write to us at the email address provided.
TERMS AND CONDITIONS FOR SUBSCRIBERS
By accepting this Privacy Notice, fans who purchase their Subscriptions give their consent and expressly, freely, and unconditionally acknowledge that they are aware of the Terms and Conditions for Subscribers, which are available in physical and/or digital form for consultation, either at the Stadium or through the following page https://www.tigres.com.mx/es/futuros-abonados/, as appropriate, and they express their agreement with them and the obligation to comply with them.
